Storage Northolt Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Northolt provides storage, removals, packing, and related services within the United Kingdom. By making a booking, signing any agreement, paying a deposit, delivering goods to our facility, or allowing our staff to collect your goods, you agree to be bound by these Terms and Conditions.
These Terms and Conditions apply to consumers and business customers unless expressly stated otherwise. If you are a business customer and have a separate written contract with us, that contract will prevail where it conflicts with these Terms and Conditions.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person or business who requests or receives services from Storage Northolt.
Services means any storage, removals, packing, loading, unloading, handling, transport, or related services provided by Storage Northolt.
Goods means any items, property, or belongings that are the subject of the Services.
Storage Facility means any premises used by Storage Northolt for the storage of Goods.
Scope of Services
Storage Northolt offers storage units and related services, together with removal and transport services to and from the storage facility or other premises. The exact scope of the Services will be set out in our written quotation or confirmation of booking.
We may, at our discretion, use our own employees, vehicles, and equipment or appoint reputable subcontractors to perform part or all of the Services. Our obligations to you remain the same where subcontractors are used.
Booking Process
You may request a quotation by providing us with accurate information regarding the type and quantity of Goods, collection and delivery addresses, access conditions, dates, times, and any special requirements. Quotations are based on the information provided by you and may be revised if that information proves to be inaccurate or incomplete.
A booking is only confirmed when we have:
Issued a written confirmation, which may be in electronic form; and
Received any required deposit or advance payment.
We reserve the right to refuse any booking at our discretion. Where we are unable to accept a booking, we will not be under any liability to you for any resulting loss or inconvenience.
Customer Obligations
The Customer is responsible for:
Ensuring that all information provided for the quotation and booking is accurate and complete.
Arranging suitable parking and access for our vehicles at both collection and delivery locations.
Obtaining any necessary permits, permissions, or authorisations required for the provision of the Services, including parking permits or building access.
Ensuring that the Goods are suitably packed and prepared for storage or transport unless we have agreed in writing to provide packing services.
Ensuring that any items disassembled by the Customer are safe and suitable for transport and storage.
You must not store or request us to handle any prohibited items, including but not limited to:
Perishable, live, or infested items.
Explosives, flammable materials, or hazardous substances.
Illegal goods, stolen property, or items acquired unlawfully.
Cash, securities, jewellery, watches, precious metals, or other high value items unless we have agreed in writing.
Payments and Charges
All charges will be set out in our quotation or in our published tariff where applicable. Unless expressly stated otherwise, all amounts are exclusive of any applicable taxes. We reserve the right to change our tariffs from time to time, but such changes will not affect bookings already confirmed.
For removals and one off services, we may require a deposit on booking, with the balance payable before or on the day of service. For ongoing storage, rental charges are usually payable in advance for the agreed period, such as weekly or monthly, as specified in your storage agreement.
Payment must be made using the methods that we accept from time to time. You are responsible for ensuring that payments are made on or before the due date. If you fail to pay any amount when due, we may:
Charge interest on overdue sums at the statutory rate or, if applicable, at the rate set out in your storage agreement.
Refuse to carry out further removals or related services.
Suspend access to the Storage Facility or your unit until all outstanding sums are paid in full.
Where you dispute any charge, you must notify us promptly and in any event within 14 days of the invoice date. You must still pay any undisputed amounts by the due date.
Cancellations and Amendments
You may cancel or amend your booking by giving us reasonable notice in writing. The following cancellation charges may apply for removals and related services:
More than seven days before the scheduled date of service: no cancellation charge, and any deposit will be refunded.
Between seven days and two days before the scheduled date of service: we may retain part or all of the deposit, or charge up to 50 percent of the quoted price.
Less than two days before the scheduled date of service or on the day of service: we may charge up to 100 percent of the quoted price.
For ongoing storage, you may usually terminate your agreement by giving the notice period set out in your storage contract, subject to all charges being paid up to the end of the notice period. We may charge a minimum storage period, which will be detailed in your agreement.
We may cancel or suspend the Services where:
You fail to pay any amount when due.
You breach any material term of these Terms and Conditions or your storage agreement.
We reasonably believe that the Goods include prohibited or unsafe items.
Circumstances beyond our reasonable control make it impractical to perform the Services.
Access to Storage Units
Access to storage units is subject to our standard opening hours and security procedures, as notified to you. You must comply with all site rules and health and safety instructions while on our premises.
You are responsible for securing your unit with an appropriate lock and for keeping your access codes or keys safe. We are not responsible for unauthorised access resulting from your failure to safeguard keys, codes, or other security information.
We may, in limited circumstances, access your unit without notice, including where we are required to do so by law, where it is necessary to prevent damage or danger, or where we reasonably suspect that prohibited items are stored.
Handling and Condition of Goods
We will take reasonable care in handling, transporting, and storing your Goods. You are, however, responsible for ensuring that Goods are adequately packed and suitable for storage and transport.
We are not responsible for:
Damage arising from inadequate or defective packing that was not carried out by us.
Damage to fragile items where we have advised that such items are transported or stored at your risk.
Wear and tear, gradual deterioration, or damage arising from inherent defects in the Goods.
Liability and Limitations
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.
Subject to the above, our total liability for loss of or damage to Goods, whether arising in contract, tort, or otherwise, is limited to the lower of:
The replacement cost of the Goods; or
The overall liability cap specified in your quotation, storage agreement, or any insurance cover that we have expressly confirmed in writing.
We are not liable for any of the following, even if foreseeable:
Indirect or consequential loss.
Loss of profit, income, business, or opportunity.
Emotional distress or inconvenience.
You are strongly advised to arrange your own insurance for the full replacement value of your Goods while in transit and in storage, unless we have expressly agreed in writing to arrange or provide insurance cover.
Customer Indemnity
You agree to indemnify us against all claims, costs, damages, and expenses reasonably incurred by us arising from:
Your breach of these Terms and Conditions.
The presence of prohibited, dangerous, or illegal items among the Goods.
Any damage caused by you, your agents, or your visitors at the Storage Facility.
Waste Regulations and Disposal of Goods
You must not use our Services to dispose of waste or unwanted materials in breach of applicable waste and environmental regulations. Prohibited waste includes, without limitation, household rubbish, building rubble, hazardous waste, electrical appliances that require special disposal, and any items classified as controlled waste.
Where, as part of our Services, we agree to remove and dispose of unwanted items, we will do so in line with relevant waste legislation and regulations. Additional charges may apply for disposal services, particularly for bulky or regulated items. You confirm that any items given to us for disposal belong to you and are free from third party claims.
If storage charges remain unpaid for an extended period, or if you abandon Goods at our premises, we may, after giving reasonable notice where required by law, exercise a lien over the Goods and ultimately sell or dispose of them to recover outstanding sums and related costs. Any surplus after deduction of unpaid charges and reasonable expenses will be held for you, but we are not obliged to pay interest on such sums.
Delays and Events Beyond Our Control
We will use reasonable efforts to carry out the Services on the agreed dates and times, but these are estimates only and may be affected by factors outside our reasonable control, including traffic, weather, accidents, or access restrictions.
We are not liable for delays or failure to perform the Services resulting from events beyond our reasonable control. Where such events occur, we will contact you as soon as reasonably practicable to arrange a revised date or time.
Complaints and Dispute Resolution
If you are dissatisfied with any aspect of our Services, you should notify us as soon as possible so that we can seek to resolve the issue. Any visible loss or damage to Goods should be reported at the time of delivery where practicable, and in any event within a reasonable period after you become aware of it.
We may request evidence or supporting information in relation to any complaint. We will investigate all complaints fairly and aim to respond within a reasonable timeframe. This complaints process does not affect your legal rights.
Data Protection
We will collect and process personal information about you for the purposes of providing the Services, managing our relationship with you, and complying with our legal obligations. We will handle your personal data in accordance with applicable data protection laws in the United Kingdom.
Changes to These Terms
We may change these Terms and Conditions from time to time. For new customers and new bookings, the updated terms will apply from the date they are published or notified to you. For ongoing storage agreements, we will give you reasonable notice of any material changes, and your continued use of the Storage Facility after that notice period will constitute acceptance of the updated terms.
Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision will be interpreted so far as possible to reflect the original intent, and the remaining provisions will continue in full force and effect.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
